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‭0330 230 3333‬


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How quickly do my hearing aids arrive?

hearingaids-direct.co.uk  >  How quickly do my hearing aids arrive?

How quickly do my hearing aids arrive?

In the case of fully programmed RIC (Receiver in Canal) or BTE (Behind the Ear) hearing aids, we will aim to despatch your hearing aids within 3-5 working days  If you have chosen CIC (concealed in Canal) hearing aids then they will take slightly longer.  Each casing has to be made individually to the profile of your ear mould impression.  

How do I get them as quickly as possible?

You can help us get your hearing aids to you as quickly as possible by uploading your audiogram to your Hearing Aids Direct Account.  Also, by forwarding your ear mould impressions (if required) as soon as you can.

How much is delivery?

At the moment we are offering subsidised shipping.  We are charging a flat, reduced rate of £5.00 per transaction.  This represents an approximate 60% reduction of shipping costs on a standard pair of hearing aids. We will send you the tracking information.

Where are my hearing aids?

In the unlikely event that there is a delay in receiving your hearing aids please do check the tracking information that we send to you.  If you’re still unsure or they are delayed then do please get in touch with us by phone:  0330 230 3333 or email:  info@hearingaids-direct.co.uk and we’ll do our best to help you.

Do I need to be in and sign for my hearing aids?

Ideally yes.  However, it is generally possible to contact the delivery service and ask them to leave them in a safe place.  This will need to be at your discretion and responsibility.

Where will my hearing aids be delivered to?

Your hearing aids will be delivered to the address that you enter as part of the delivery page during your purchase.  You will need to confirm your billing address to process your payment.  If your billing address and delivery address are different please enter them both on the form.  It is possible to change the delivery address up to the point of despatch.  Please just contact us and we can make any necessary alterations:  by phone:  0330 230 3333 or email:  info@hearingaids-direct.co.uk.